Warrantied for LIFE
We'll take care of it
We provide a warranty against defects in materials and workmanship for all original equipment, as specified below.
First...
Contact an authorized distributor to initiate a warranty claim. Proof of purchase is required.
Lifetime
Main frame, and full suspension swing arms for the lifetime of the original owner as well as carbon rims
2 Years
Apparel
Parts and accessories
Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components
Paint and decals
Subsequent Ownership
Subsequent owners (second or later) are entitled to a three-year warranty from the date of original purchase from the retailer. Proof of original purchase is required to validate the coverage period.
This Warranty does NOT cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after August 1, 2019.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Sherpa MTB is not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.
